What do I do if my shipment arrives missing parts?

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Accept the freight. Have the driver make a notation on the bill of lading that parts are missing. Then call our company direct at 866-690-3272. The freight company can typically resolve any missing parts issues within 1-2 days. If it becomes apparent the freight company cannot locate the missing item(s) then we will immediately send out replacements at the expense of the freight company.

  • Call for a shipping quote!
  • local: 972-475-0092
  • toll free: 866-690-3272

What do I do if my shipment is damaged?

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Accept the freight. Have the driver make a notation on the bill of lading that parts are damaged. Then call our company direct at 866-690-3272. We will immediately ship out replacement parts for those that are damaged.

  • Call for a shipping quote!
  • local: 972-475-0092
  • toll free: 866-690-3272