Frequently Asked Questions

Answer:

Accept the freight. Have the driver make a notation on the bill of lading that parts are missing. Then call our company direct at 866-690-3272. The freight company can typically resolve any missing parts issues within 1-2 days. If it becomes apparent the freight company cannot locate the missing item(s) then we will immediately send out replacements at the expense of the freight company.

Answer:

Accept the freight. Have the driver make a notation on the bill of lading that parts are damaged. Then call our company direct at 866-690-3272. We will immediately ship out replacement parts for those that are damaged.

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When you phone in your order, we accept Visa, MasterCard, & debit. Sorry, no C.O.D.’s.

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Our normal delivery time runs from 7-10 business days, however it may take longer on some backordered items.

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Be sure to remove any snow so that it does not accumulate on your trampoline’s bed (and cause the springs to stretch). Depending on the severity of winter winds in your area, you may want to remove the frame pads and store them inside.

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No. A wet trampoline bed (the jumping surface) is too slippery for safe jumping.

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Only one person should jump on a trampoline at a time. Jumpers should always be supervised.

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Be sure that you have read and are following all directions. Changing the directions will make it difficult or impossible to correctly assemble your trampoline. Call for assistance.

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A minimum of 24 feet (7.3 meters) of overhead clearance is required. Adequate horizontal clearance of at least two feet all around the trampoline must be maintained from objects and possible hazards including electric power wiring, tree limbs, recreational structures, and fences.