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FAQ

Where are Best American Trampoline products made?

Best American Trampolines has proudly produced quality trampolines made with American sourced materials since 1978. Our headquarters and manufacturing facility is located in Lewisville, Texas, a suburb of the Dallas-Fort Worth Metroplex.

Can I leave my trampoline outside year-round?

Yes! All components on our trampolines are made with American sourced, weather-resistant materials, engineered for year-round outdoor use.

Where can I find your warranty information?

Best American Trampolines proudly produces quality products made with American sourced materials. We stand behind our trampolines with a limited warranty.

Our warranty information is located here and can be found in the product manual included with your trampoline purchase.

Can I see your trampolines in person?

At this time, we do not have a showroom where you can view our trampolines in-person. However, we strive to provide our customers with an abundance of information on our products through our website.

If you have questions not answered on our website, please contact us. We want to ensure you are completely satisfied with your purchase and would be happy to assist you in any way we can.

Do all of your trampolines come with an enclosure net?

Our 9×15 Enclosed Trampoline and 10×17 Enclosed Trampoline come with premium enclosure net systems.

Trampolines in the Best American Classic Trampoline Series do not come with enclosure nets. These trampolines are not designed to support an enclosure net and therefore, we are not able to add an enclosure net to the Classic Trampoline models.

Do you offer assembly services?

Yes! We offer free delivery and assembly on full trampoline orders for customers who have a delivery address within 50 miles of our office in Lewisville, Texas. You can schedule the delivery and assembly of your Best American trampoline by contacting our customer service team.

If you live outside of the Dallas-Fort Worth Metroplex, we recommend that you contact a local landscape company or handyman service to assemble your trampoline.

What is the minimum height clearance?

A minimum of 24 ft. (7.3m) of clearance from ground level is recommended to prevent users from inadvertently contacting overhead hazards like electrical wires, tree limbs, etc.

Please reference your product manual for additional information on proper placement and use of your trampoline.

Can I cancel my order?

Possibly. If you change your mind after placing your order and your order has not shipped it can be cancelled by contacting our customer service team.

If your order has shipped it cannot be cancelled. However, we offer a 30 day return on our products. You can review our Returns and Cancellations policy here.

How do I become a reseller?

Learn more about becoming a reseller by contacting us.

Are your replacement parts universal?

Our replacement trampoline parts are tailor-made for Best American trampoline models and are not universal for all rectangle trampolines.

Many of our replacement trampoline parts can be used on rectangle trampolines not manufactured by Best American Trampolines.

Prior to purchasing Best American replacement parts for your rectangle trampoline, not produced by Best American Trampolines, please contact us and review our Returns Policy.

Do you offer custom replacement parts?

We only produce replacement parts for trampolines designed and manufactured by Best American Trampolines.

Services & Support

Installation Instructions
Care & Maintenance
Measure Your Trampoline
Warranty
Shipping Policy
Returns & Cancellations
Product Manuals
FAQ