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Shipping Policy

Free Shipping

We currently offer free shipping on our Enclosed Trampoline models and In-Ground Trampoline models for customers with a delivery address located in the continental USA.

Best American Classic Trampoline models are available for local (DFW Metroplex) delivery only.

Replacement parts and accessories including trampoline mats, frame pads, springs, canopy’s, etc. do not qualify for free shipping.

Local Delivery & Installation

In an effort to better serve our customers, we are proud to offer free contactless, professional delivery and installation services. At this time, our delivery and installation services are only available to customers with a delivery address 50 miles or less from our home office in Lewisville, Texas.

This free service is only available on complete trampoline purchases. If you would like a quote for replacement part delivery and installation, please contact our customer support team.

To learn more about our professional trampoline installation service or to schedule the delivery and installation of your trampoline, please contact our customer support team.

It is important to note that our delivery and installation service is subject to availability and is honored on a first come first served basis.

Delivery Time Frame

Our products typically ship within 2-4 business days of an order being placed. You can expect to receive your shipment within 7-10 business days. All our products ship from of our home office in Lewisville, Texas.

If your shipment is delayed for any reason, we will contact you via email.

Shipping Methods

Our products are shipped via a reputable shipping company. Items that exceed the weight and size limit for ground shipping will be shipped via freight.

As soon as your order is ready to ship, you will receive an email with tracking information. This information will indicate the shipping method (ground or freight).

If you have questions about freight delivery, please review our freight delivery section below or contact the Best American Trampolines customer support team.

Freight Delivery

The following guidelines will help you prepare for your freight delivery.

You will be contacted by the freight delivery company to schedule an appointment for the delivery. If the freight delivery company leaves you a voicemail, please call them back at your earliest convenience to schedule the delivery appointment. Best American Trampolines is not responsible for storage charges if you fail to schedule a delivery appointment in a timely manner.

Ensure that someone 18 years of age or older is present during the freight delivery and to sign for the items being delivered.

It is important to note that the freight carrier is not responsible for moving the items delivered beyond the curbside location.

Inspect your delivery immediately and advise us of any perceived damage immediately. If there appears to be damaged products or packaging, defective, or missing parts we ask that you accept the delivery. 

You should also have the delivery driver note the damage, take pictures of the damage, and contact our customer support team for additional instructions. All freight-related claims must be reported within three business days after delivery.

Tracking Information

Once you have completed your purchase, you will receive an order confirmation email from Best American Trampolines. This email will serve as your receipt for your purchase and will show a summary of all items purchased.

Most products are shipped within 2-4 business days by our team in Lewisville, Texas. As soon as your order is ready for shipment, we will send you tracking information.

If you have questions about your order, we encourage you to contact our customer support team.

Damaged or Defective Merchandise

Inspect your delivery immediately and advise us of any perceived damage immediately. If there appears to be damaged products or packaging, defective, or missing parts we ask that you please accept the delivery. 

You should also have the delivery driver note the damage, take pictures of the damage, and contact our customer support team for additional instructions. All freight-related claims must be reported within three business days after delivery.

Third Party Vendors

If you choose to hire an outside party to assemble your product, we recommend that you ensure all parts required to complete the installation have arrived and are in good condition before the vendor is scheduled.

It is important to note that Best American Trampolines is not liable for parts that receive damage or go missing during the third-party installation process.

If you have additional questions visit our frequently asked questions page or contact our customer support team.

P.O. Boxes

All products sold by Best American Trampolines must be shipped to a physical address. We are not able to ship to a P.O. box or to APO/FPO addresses.

Returns & Cancellations

Information on Returns and Cancellations can be found here.

Best American Trampolines Shipping Policy Download PDF

Services & Support

Rectangle Trampoline Installation Instructions
Care & Maintenance
Measure Your Trampoline
Warranty
Shipping Policy
Returns & Cancellations
Rectangle Trampoline Product Manuals
FAQ