Returns & Cancellations

Your product may be eligible for return if it meets all the return requirements outlined in our return policy.

All returns must have a return authorization code provided by our customer support team. You can obtain a return authorization code by calling 972-475-0092.

Your return request must be placed within 30 calendar days of the product purchase.

We ask that you please review our returns and cancellation policy prior to requesting a product return.

Best American Trampolines takes pride in providing you with an exceptional experience from your initial purchase through the delivery of your product and beyond.

In the event that your merchandise arrives damaged, missing parts, or defective, we request that you contact us as soon as possible. We value you as a customer and will work with you to correct any issues in a timely manner.

Freight Delivery

If your Best American Trampolines order is shipped through a freight carrier and items arrive damaged and/or missing, please accept the delivery. Our team will work with you to resolve any issues. You can report damage and/or missing products by contacting our customer support team.

All freight-related claims must be reported within three business days after delivery.

We may request that you send us pictures of the damaged or defective part and ask that you please keep all packaging until you have spoken with our support team. It is possible that we will request you return the damaged or defective part to our warehouse at no cost to you.

It is important to note that Best American does not cover the cost of unauthorized repairs or returns. All returns must have a return authorization code provided to you by the Best American customer support team.

All refunds are processed after the product is received at our facility and has been inspected by our team.

If all the product return conditions are met, you will receive a refund of the purchase price of your product, minus shipping costs to and from your location.

We will also deduct a 20% restocking fee off the purchase price, including any applicable taxes. Please allow up to 14 business days for the return and refund process.

If you have questions about our return policy or would like to request a return authorization code, please contact our customer support team.

We accept cancellations for orders that have not been shipped. Once an order has been placed it can only be cancelled by contacting our customer support team by phone at 972-475-0092.

In our commitment to customer care, please know that if your order has been shipped you are welcome to return any unwanted items after they are received in accordance with the Best American Trampolines Return Policy.

Our team is committed to ensuring that you love your custom product. We will work with you to correct any issues you encounter, but custom products are not eligible for returns. If you have questions or concerns about your custom product, we ask that you contact our customer support team.

All pre-orders are 100% refundable prior to shipment. Once a pre-ordered product has been shipped it is subject to the terms outlined in the Best American Trampolines Returns Policy.

Orders can only be cancelled by contacting our customer support team by phone at 972-475-0092.

In our commitment to customer care, please know that if your order has been shipped you are welcome to return any unwanted items after they are received in accordance with the Best American Trampolines Returns Policy.